topic Sky returned equipment in Sky Q

Sky returned equipment

Monikazi — Sat, 05 Aug 2023 10:55:30 GMT

Hi You have sent emails and text messages to ask for sky equipment to be returned .I have proof that the equipment was returned on 04/07/2023.I'm surprised you haven't received it

Re: Sky returned equipment

GD1 — Sat, 05 Aug 2023 10:58:38 GMT

@Monikazi You should be aware you're not talking to Sky customer services, we are all customers here.

To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Sky returned equipment

Addie15 — Sat, 05 Aug 2023 11:28:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to Monikazi.

Re: Sky returned equipment

Lisa-P1987 — Mon, 07 Aug 2023 11:09:05 GMT

We are still looking to help you @Monikazi . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks