topic Re: No sound in Sky Q

No sound

Afrikaans — Fri, 04 Aug 2023 18:36:38 GMT

No sound on Sky TV. Checked connections mute etc. Netflix and iplayer work

unplugged connections turned power off etc

Re: No sound

oldfella — Fri, 04 Aug 2023 18:46:08 GMT

@Afrikaans wrote:

No sound on Sky TV. Checked connections mute etc. Netflix and iplayer work

unplugged connections turned power off etc

Hi @Afrikaans

Have you tried changing the HDMI audio output in Settings?

ie tried Normal and Dolby Digital in Home - Settings - Setup - Audio Visual.

Failing this

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: No sound

Afrikaans — Fri, 04 Aug 2023 19:06:31 GMT

Didn't work.

Re: No sound

nigea99 — Fri, 04 Aug 2023 19:14:49 GMT

hi @Afrikaans

If you haven't aready tried, try a full power down restart of your TV

We sometimes find this restores sound for people reporting loss of it.

Re: No sound

Afrikaans — Fri, 04 Aug 2023 19:19:46 GMT

Yes tried that

Re: No sound

Becs1 — Wed, 01 Nov 2023 22:09:31 GMT

No sound on my SkyQ main box although fine on mini boxes? Sound on Apple Tv and normal tv is normal - just no sound at all on sky Q. Have tried rebooting and resetting - still nothing.

Re: No sound

GT500 — Mon, 18 Dec 2023 09:24:00 GMT

Hi, I have this same problem. Did you get a fix in the end?