topic Re: Intermittent connection between SkyQ box and the internet in Sky Q

Intermittent connection between SkyQ box and the internet

prp — Wed, 02 Aug 2023 12:17:13 GMT

I had a new SKY Q box installed yesterday. Before this I had Sky HD plus, where connection with the internet was no problem (apart from an occassional loss). However in the last 24 hours the connection between the SkyQ box and the WiFi router (BT Fibre 100 Halo 3+) has dropped many times. I have rebooted both the router and the Sky Q box many times but the problem persists. I cannot find a number to call SKY in order to resolve the issue. Any Help would be greatly appreciated.

Re: Intermittent connection between SkyQ box and the internet

Addie15 — Thu, 03 Aug 2023 09:41:55 GMT

Hi there, prp! I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Intermittent connection between SkyQ box and the internet

prp — Mon, 07 Aug 2023 08:07:16 GMT

Unfortunately last night the WiFi connection to the SKY Q box was worse than at any time during the last week that I have had the new box. I am now confident that the problem lies with the SKY box as we could watch other channels without difficulty (e.g. Amazon Prime) with the Box turned off!