https://helpforum.sky.com/t5/Sky-Q/Remote-control-issue/m-p/4378335#M592154 <P>Both my remotes seem to have frozen. Zero life from them and doing nothing. Unable to reset them by holding 1 and 3 together. Help&nbsp;</P> Wed, 02 Aug 2023 20:49:58 GMT Gemc82 2023-08-02T20:49:58Z https://helpforum.sky.com/t5/Sky-Q/Remote-control-issue/m-p/4378335#M592154 <P>Both my remotes seem to have frozen. Zero life from them and doing nothing. Unable to reset them by holding 1 and 3 together. Help&nbsp;</P> Wed, 02 Aug 2023 20:49:58 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control-issue/m-p/4378335#M592154 Gemc82 2023-08-02T20:49:58Z https://helpforum.sky.com/t5/Sky-Q/Remote-control-issue/m-p/4378355#M592157 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3402370">@Gemc82</a>&nbsp;wrote:<BR /> <P>Both my remotes seem to have frozen. Zero life from them and doing nothing. Unable to reset them by holding 1 and 3 together. Help&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3402370">@Gemc82</a>&nbsp;</P> <P>Try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the led flashes and follow onscreen instructions to re- pair.</P> <P>Failing this<BR />Check the following link and it will lead to a form for a replacement remote.<BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment</A></P> Wed, 02 Aug 2023 21:12:34 GMT https://helpforum.sky.com/t5/Sky-Q/Remote-control-issue/m-p/4378355#M592157 oldfella 2023-08-02T21:12:34Z