topic Re: Replacement handset in Sky Q

Replacement handset

Tracy1000 — Sun, 30 Jul 2023 14:28:24 GMT

Hi I've applied for a replacement remote.
ours started sticking and the back /batteries were getting very hot. So deemed this was unsafe to use

Re: Replacement handset

Daniel0210 — Sun, 30 Jul 2023 15:35:33 GMT

@Tracy1000

Have you a question? If you've completed the form to obtain a replacement you'll just have to wait for it to arrive. You could always purchase one from a larger supermarket and then you'll always have a spare.

Re: Replacement handset

FinnF — Wed, 02 Aug 2023 12:23:30 GMT

My handset is having the same problems, not working, how do i request a replacement handset?

Re: Replacement handset

SAMIAO — Wed, 02 Aug 2023 12:48:21 GMT

There is no connection when I switch on my telly

Re: Replacement handset

Daniel0210 — Wed, 02 Aug 2023 13:18:35 GMT

@FinnF
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.