https://helpforum.sky.com/t5/Sky-Q/Installation/m-p/4376844#M591852 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3809236">@Nancy85</a>&nbsp;wrote:<BR /><P>The engineer arrived and did not set up the TV because of the building connections are different from the ones that sky uses.&nbsp;</P><HR /></BLOCKQUOTE><P>You would need to check with whoever manages your building as to what system they use, then get back in touch with Sky to see what options are available.&nbsp;</P> Tue, 01 Aug 2023 14:01:17 GMT SlenderRobert 2023-08-01T14:01:17Z https://helpforum.sky.com/t5/Sky-Q/Installation/m-p/4376793#M591843 <P>The engineer arrived and did not set up the TV because of the building connections are different from the ones that sky uses.&nbsp;</P> Tue, 01 Aug 2023 12:59:10 GMT https://helpforum.sky.com/t5/Sky-Q/Installation/m-p/4376793#M591843 Nancy85 2023-08-01T12:59:10Z https://helpforum.sky.com/t5/Sky-Q/Installation/m-p/4376844#M591852 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3809236">@Nancy85</a>&nbsp;wrote:<BR /><P>The engineer arrived and did not set up the TV because of the building connections are different from the ones that sky uses.&nbsp;</P><HR /></BLOCKQUOTE><P>You would need to check with whoever manages your building as to what system they use, then get back in touch with Sky to see what options are available.&nbsp;</P> Tue, 01 Aug 2023 14:01:17 GMT https://helpforum.sky.com/t5/Sky-Q/Installation/m-p/4376844#M591852 SlenderRobert 2023-08-01T14:01:17Z