topic Re: Return a sky Q box in Sky Q

Return a sky Q box

Stephen+Deviell — Mon, 31 Jul 2023 19:37:40 GMT

Need address for returning a sky Q box

Re: Return a sky Q box

oldfella — Mon, 31 Jul 2023 19:40:37 GMT

@Stephen+Deviell wrote:

Need address for returning a sky Q box

See the following link for all Sky returns information.
https://www.sky.com/help/articles/return-tv-broadband.

If necessary you can use you own Packaging and also print your own labels.
Ensure that you keep proof of posting as the Sky return system handled by Unipart has delays and is not as reliable as would be desired.

Re: Return a sky Q box

Daniel0210 — Mon, 31 Jul 2023 19:40:56 GMT

@Stephen+Deviell
If you’ve cancelled successfully Sky should send out returns packaging near the end of the cancellation period, [31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return a sky Q box

Stephen+Deviell — Mon, 31 Jul 2023 19:47:23 GMT

Hi I had it all sent out but it has got thrown away by mistake & we have little or no time before we're charged . Thanks in advance for your help