topic Software issues in Sky Q

Software issues

loupy — Mon, 31 Jul 2023 18:09:33 GMT

I am constantly having recordings with software issues.

I keep my software up-to-date in hope that the issue will go away but no matter what I do, I still have issues. The sound keeps going from recordings it has been for sometime now and is driving me mad, Please can someone help?

Re: Software issues

Greenfingers001 — Tue, 01 Aug 2023 08:31:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Software issues

Lisa-P1987 — Fri, 04 Aug 2023 14:19:52 GMT

Thanks for chatting to us @loupy . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks