topic Re: I think I need a engineer in Sky Q

I think I need a engineer

Emma1954 — Mon, 31 Jul 2023 10:56:43 GMT

The box has been knocked and a wire has come out we tried putting it back in but it still fails to connect to live tv

Re: I think I need a engineer

Doc5907 — Mon, 31 Jul 2023 13:15:57 GMT

@Emma1954 wrote:
The box has been knocked and a wire has come out we tried putting it back in but it still fails to connect to live tv

@Emma1954 suggest you call Sky to arrange an engineer to come out.

Re: I think I need a engineer

Daniel0210 — Mon, 31 Jul 2023 13:19:26 GMT

@Emma1954
This is mainly a customer helps customer forum so you’re not talking to Sky Customer Services.

Perhaps if you submit an image of the broken wire so we can identify what it is it might help.

If you need to call Sky then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.