topic My box won’t turn on in Sky Q

My box won’t turn on

Jezza990 — Mon, 31 Jul 2023 12:28:31 GMT

My main box won't turn on, I've done the update and it still won't turn on and I have followed the instructions on line and it saying I need a new box

Re: My box won’t turn on

oldfella — Mon, 31 Jul 2023 12:37:43 GMT

@Jezza990 wrote:

My main box won't turn on, I've done the update and it still won't turn on and I have followed the instructions on line and it saying I need a new box

Hi @Jezza990

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: My box won’t turn on

Jezza990 — Tue, 01 Aug 2023 15:44:03 GMT

Didn't work, sky are sending me out a new box! I've had it more than 5 years I think - just think it werid how it's just stopped working. When I get my new main box do I send this box back to sky?