Broadband n sky q

Sooty0209 — Mon, 31 Jul 2023 11:16:02 GMT

Broadband keeps dropping out on sky q had engineer out changed box everything worked for couple of weeks now for the last 3 evening it drops out for few minutes it's getting very annoying

Re: Broadband n sky q

oldfella — Mon, 31 Jul 2023 11:39:49 GMT

@Sooty0209 wrote:

Broadband keeps dropping out on sky q had engineer out changed box everything worked for couple of weeks now for the last 3 evening it drops out for few minutes it's getting very annoying

Hi @Sooty0209

Assume you have tried a Network reset on your Q box?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

If the issue continues you could ask Sky for a Q WiFi booster to aid connectivity.

topic Broadband n sky q in Sky Q

Broadband n sky q

Re: Broadband n sky q