topic Re: Picture quality in Sky Q

Picture quality

Teresa12344 — Sat, 29 Jul 2023 10:49:07 GMT

Hi my picture quality is keep coming and going (pixel) I've just had a new sky q box as the hard drive went on the last one, I've checked all cables rebooted several times and it still continues to have a distorted picture the signal strength is showing as 60 at the moment and quality is 90 it's ticked on wide band I've pressed the a0.0.1 option and turned on and off followed all steps on here. can you check this out for me. I've never had this problem before through winter/storms it was unaffected

Re: Picture quality

Greenfingers001 — Sun, 30 Jul 2023 07:27:06 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Picture quality

Teresa12344 — Sun, 30 Jul 2023 08:56:07 GMT

Hiya that's great thank you

Re: Picture quality

Lisa-P1987 — Tue, 01 Aug 2023 08:18:53 GMT

We are still looking to help you @Teresa12344 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Picture quality

Teresa12344 — Thu, 10 Aug 2023 18:45:31 GMT

Hi I have had an engineer out today. But I still have the pixel issues more so when watching sports or paramount plus can you offer any help/advice thank you