topic Re: Sky Q box choice in Sky Q

Sky Q box choice

turtle4555 — Sat, 29 Jul 2023 14:30:33 GMT

Hi,

Biting the bullett and ordering Sky Q for the football season ahead and picked a package that includes UHD yet when i get to the option to pick a Sky Q box it wants me to pay a extra £9 a month for a HD sky Q box? Surley i wont need that to watch and record UHD that im already paying for?

Thanks

Re: Sky Q box choice

oldfella — Sat, 29 Jul 2023 14:49:30 GMT

@turtle4555 wrote:

Hi,

Biting the bullett and ordering Sky Q for the football season ahead and picked a package that includes UHD yet when i get to the option to pick a Sky Q box it wants me to pay a extra £9 a month for a HD sky Q box? Surley i wont need that to watch and record UHD that im already paying for?

Thanks

Hi @turtle4555

Not of the packages actually include UHD.

To access any UHD (or HD) you need the additional add on monthly subscriptions which are:-

£9 per month for HD
or
£13 per month for HD and UHD

If you are only being charged £9 it looks like you have the HD add on but not HD and UHD

Re: Sky Q box choice

nigea99 — Sat, 29 Jul 2023 15:03:56 GMT

@turtle4555 wrote:

Hi,

Biting the bullett and ordering Sky Q for the football season ahead and picked a package that includes UHD yet when i get to the option to pick a Sky Q box it wants me to pay a extra £9 a month for a HD sky Q box? Surley i wont need that to watch and record UHD that im already paying for?

Thanks

hi @turtle4555

There are no monthly charges for the boxes - although there is often a one off admin charge for the higher spec boxes

Personally I would not rely on upgrading online & call SKY to make sure that you get them to confirm exactly what box you are getting - although it should I don't think you can rely on getting a UHD box even though you are taking out the UHD sub

Please be aware that UHD is on top of HD & I think the list prices are ~~£8pm~~ (Edit £9) for HD & an additional £4pm for UHD although sometimes the options show a combined price

There actually 5 SKY Q main box variants

1TB non UHD

2TB UHD but not HDR (Hardware version 32B0xxx) Known here as a V1

2TB UHD / HDR (Hardware version 32B1xxx) Known here as a V2

1TB & 2TB UHD / HDR ( Both versions show as Hardware version 32B2xxx) Known here as a V3

Please note however that these Hardware versions & V1,V2& V3 are not terms that advisers know -

They only have 1TB Non UHD, 2TB UHD (non HDR) & 1TB/2TB UHD/HDR - although many advisers don't know about HDR & the systems are not great differentiating (you can't specifiy a 2TB V3 just 2TB HDR and may get either)

I would also point you at some notes I have put together for people thinking of moving to Q from SKY HD

SKY HD to Q

~~If you do want further info on the £9 you quote perhaps we can help if you can post a pic of the offer~~

Edit : It seems I looked in the wrong place & now as @oldfella the £9 is the list price for just HD