https://helpforum.sky.com/t5/Sky-Q/Awful-chat-bot-when-trying-to-get-support/m-p/4374331#M591251 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3798395">@JemC56</a>&nbsp;</P> <P>You are correct, this&nbsp;is mainly a customer helps customer forum so you’re not talking to Sky Customer Services. Perhaps if you explain the issue someone on here can advise you saving you a call.&nbsp;</P> Sat, 29 Jul 2023 04:28:22 GMT Daniel0210 2023-07-29T04:28:22Z https://helpforum.sky.com/t5/Sky-Q/Awful-chat-bot-when-trying-to-get-support/m-p/4374289#M591232 <P>The virtual assistant has to be the most infuriating, useless system I have experienced in the past decade. How on earth can Sky think for 1 minute that it's acceptable?&nbsp;</P><P>We pay a premium for the services we receive, yet they provide a virtual assistant that is only good at refusing to connect you to an agent and just loops constantly. They then have the cheek to make us come here for support... So not only are we paying a premium for a TV service, we are also reducing their costs by using community support and getting their own paying customers to do their job. It's a **bleep** take and as a result I am now going to leave sky when my contract is up. It really is infuriating.</P> Fri, 28 Jul 2023 21:23:59 GMT https://helpforum.sky.com/t5/Sky-Q/Awful-chat-bot-when-trying-to-get-support/m-p/4374289#M591232 JemC56 2023-07-28T21:23:59Z https://helpforum.sky.com/t5/Sky-Q/Awful-chat-bot-when-trying-to-get-support/m-p/4374331#M591251 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3798395">@JemC56</a>&nbsp;</P> <P>You are correct, this&nbsp;is mainly a customer helps customer forum so you’re not talking to Sky Customer Services. Perhaps if you explain the issue someone on here can advise you saving you a call.&nbsp;</P> Sat, 29 Jul 2023 04:28:22 GMT https://helpforum.sky.com/t5/Sky-Q/Awful-chat-bot-when-trying-to-get-support/m-p/4374331#M591251 Daniel0210 2023-07-29T04:28:22Z