topic Re: Lionsgate+ 3 month trial set up issue in Sky Q

Lionsgate+ 3 month trial set up issue

drs66 — Fri, 28 Jul 2023 20:03:44 GMT

I've put in my card details on the relevant app page via my SkyQ box, gone to the next page to scan the QR code and done so, where of course as always it takes you to a web page to complete the log in set up. Initially it said 'Oops I had gone to that page too soon' now it's saying the page doesn't exist or the link has expired.

So, having given my card details to start the trial I have no login in details or access.

Any ideas anyone?

much obliged

Re: Lionsgate+ 3 month trial set up issue

drs66 — Fri, 28 Jul 2023 20:14:12 GMT

Ps I can't start again as it goes straight to the QR page

Re: Lionsgate+ 3 month trial set up issue

CallumTardis — Fri, 28 Jul 2023 20:16:21 GMT

Exact same issue here 🥹

Re: Lionsgate+ 3 month trial set up issue

JayBR — Fri, 28 Jul 2023 20:24:30 GMT

Same issue

Re: Lionsgate+ 3 month trial set up issue

DPG1 — Fri, 28 Jul 2023 20:34:54 GMT

Exact same issue here @drs66

Can't scan the QR code as it says the page doesn't exist or the link has expired.

If I go to sky.com/lionsgateplus-activate then it says "It looks like you might have tried to access this page too quickly. Please check you've added LIONSGATE+ to your account before trying again."

And indeed, Lionsgate+ is not showing in My Products.

Lionsgate+

Roco620 — Fri, 28 Jul 2023 20:46:22 GMT

I have signed up to lionsgate+ but I'm unable to log into the account when I scan the qr code it says the page is not found

Re: Lionsgate+

Supernanny15 — Fri, 28 Jul 2023 20:59:36 GMT

Having exactly the same problem been trying for over half hour to work it out and getting no where it's very frustrating,

Can't activate Lionsgate+ subscription via the QR code

beccaafinch94 — Fri, 28 Jul 2023 21:02:14 GMT

Hello,

I've signed up to the 3 month free trial of via Lionsgate+ via Sky Glass but when trying to link an account via the website sky.com/lionsgateplus-activate it doesn't work telling me I might have accessed the page too quickly before activating on my account.

I'm so confused and not sure how to fix it.

Re: Lionsgate+ 3 month trial set up issue

Mike+Q150 — Fri, 28 Jul 2023 21:36:58 GMT

SAME HERE

Re: Lionsgate+ 3 month trial set up issue

Cecope — Fri, 28 Jul 2023 21:54:12 GMT

Exact same thing has just happened to us!
I'm fuming... how do you even prove to sky that you've set up a payment if you have no confirmation ? Nice to know how I'm spending my weekend... can't wait to sit on the phone for hours and get absolutely nowhere 🤦‍♀️🙄

Re: Lionsgate+ 3 month trial set up issue

GreenDZ — Fri, 28 Jul 2023 21:57:04 GMT

Same issue and can't cancel eithee

Re: Lionsgate+ 3 month trial set up issue

Cecope — Fri, 28 Jul 2023 21:59:15 GMT

That's what's annoy me more than anything! If I can't get through to sky and prove I've set up a D/D (which will only show on my account once they take money) then how on earth are you meant to cancel it ? **bleep** useless!

Re: Lionsgate+ 3 month trial set up issue

drs66 — Fri, 28 Jul 2023 22:19:39 GMT

Update

still having the issue but found the subscription in the My Sky area of the Menu of my SkyQ Box. I believe it would be in the same place on a Glass TV.

Cancelled the renewal through this route but still shows the free trial is active.

I believe (but am not certain) this is a Sky issue, hopefully will be resolved and will be able to link the trial to Lionsgate themselves and create a login. The above area also has an Activate option which goes to the QR page although the scan option still takes me to the same error page as before. Maybe it will work in a day or two if they fix it.

Re: Lionsgate+ 3 month trial set up issue

AnnoyedSkyUser42 — Fri, 28 Jul 2023 22:32:44 GMT

First things first, rest assured. This is not a problem with any of your devices. It is entirely Sky. The Exact Same thing happened to me when I set up the Paramount channel for the first time. I was losing the will to live constantly trying to enter my details and receiving the same 'oops message'. It's nonsense Probably caused by too many people trying to access the server. Either way, when I finally managed to speak to someone over the phone he knew exactly what was going on and sorted it in three seconds. Presumably now the same issue has arisen when trying to sign up for the lionsgate trial, I will just have to annoyingly wait until tomorrow morning and get connected by talking to someone then (Although I would have quite liked to start watching movies now) Get it together Sky it is infuriating!

Activate lionsgate+

Erin-marie — Fri, 28 Jul 2023 23:12:15 GMT

I'm trying 2 activate lionsgate+ through sky via free for 3mths but everytime I do it's just sayin looks like you've accessed this page two quickly any ideas

Re: Lionsgate+ 3 month trial set up issue

beccaafinch94 — Sat, 29 Jul 2023 00:14:33 GMT

Mine has just fixed itself. Got an email from sky just now confirming the Subscription then I could do the registration

Re: Lionsgate+ 3 month trial set up issue

Aanire — Sat, 29 Jul 2023 03:43:16 GMT

Having same issue on Sky Stream.

Re: Lionsgate+ 3 month trial set up issue

Smudgiemoo — Sat, 29 Jul 2023 12:42:29 GMT

Same issue here.

Re: Lionsgate+ 3 month trial set up issue

GD1 — Sat, 29 Jul 2023 12:46:35 GMT

Use voice remote to open app by saying lionsgate, there is an option to access via a code on the web make sure you also go to https://www.lionsgateplus.com/activate and enter the code presented on your SkyQ, Stream puck or Glass screen.

You will need to make sure you're signed up 1st, once created a login & password and you're signed in ignore the payments setup and instead use the link above while logged in.

You should now have access.

Re: Lionsgate+ 3 month trial set up issue

Aanire — Sat, 29 Jul 2023 12:52:50 GMT

@GD1the issue is we can't create a lionsgate account.