topic Re: recieving channels cant get certain channels in Sky Q

recieving channels

reubenbracken — Sun, 05 Mar 2023 17:04:55 GMT

I cant seem to get any satelite signal on channel 5, itv2 and some sky channels, i have retuned but still cant get it to work, I have tried to add the channels manually but that doesnt work either

Re: recieving channels

oldfella — Sun, 05 Mar 2023 17:09:13 GMT

@reubenbracken wrote:

I cant seem to get any satelite signal on channel 5, itv2 and some sky channels, i have retuned but still cant get it to work, I have tried to add the channels manually but that doesnt work either

Don't know how you retuned @reubenbracken

No such action on Q .

Probababy best to contact Sky for an Engineer to check your dish alignment.

Re: recieving channels

Tom-W19 — Mon, 06 Mar 2023 12:35:32 GMT

Hi reubenbracken

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: recieving channels

Tom-W19 — Wed, 08 Mar 2023 12:36:10 GMT

Hi reubenbracken

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: recieving channels cant get certain channels

SARA-JANE+PRIDHAM — Fri, 28 Jul 2023 18:18:05 GMT

Cant get all bbc one all ITV lots channels missing

Re: recieving channels cant get certain channels

TimmyBGood — Fri, 28 Jul 2023 19:34:05 GMT

@SARA-JANE+PRIDHAM

As @oldfella advised above, if a reboot of the box doesn't change anything, you'll need to log a fault with Sky and get an installer booking to check the dish alignment.