topic QBox internet connection in Sky Q

QBox internet connection

Goirtin — Fri, 28 Jul 2023 10:05:34 GMT

We have Sky Q box and 1 mini box, broadband is with Vodafone, all worked perfect until 2 weeks ago. The network on the Q box keeps dropping, I reconnect (having to key in the password every time), it works for a while then drops again. All other devices in the house, including the TV are working fine with the Vodafone broadband. I've gone trough all the resets from the help section on both the router, Q Box and mini box but have now completely lost the Sky connection on the mini box. The satellite signal is working fine on the Q Box.

Re: QBox internet connection

Greenfingers001 — Sat, 29 Jul 2023 07:38:24 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: QBox internet connection

Quoman7 — Sat, 29 Jul 2023 07:40:49 GMT

@Goirtin wrote:

We have Sky Q box and 1 mini box, broadband is with Vodafone, all worked perfect until 2 weeks ago. The network on the Q box keeps dropping, I reconnect (having to key in the password every time), it works for a while then drops again. All other devices in the house, including the TV are working fine with the Vodafone broadband. I've gone trough all the resets from the help section on both the router, Q Box and mini box but have now completely lost the Sky connection on the mini box. The satellite signal is working fine on the Q Box.

Hi @Goirtin Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with any Mini boxes?

Re: QBox internet connection

Goirtin — Sun, 30 Jul 2023 06:09:02 GMT

@Quoman7 Thank you for your reply, I have already tried this without success. An engineer visit is booked to sort out the issue.

Re: QBox internet connection

Lisa-P1987 — Tue, 01 Aug 2023 08:17:44 GMT

We are still looking to help you @Goirtin . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: QBox internet connection

Zeppelin123 — Fri, 01 Sep 2023 18:55:26 GMT

I've been getting the same issue with my Sky Q and Sky Mini boxes, did they find a resolution?