topic DPD collection in Sky Q

DPD collection

lf69 — Fri, 28 Jul 2023 09:11:33 GMT

Hi,

I've got a collection and swop over today of my sky Q box. My question is do I need to package the old box up or will DPD have the packaging

thanks

Re: DPD collection

Daniel0210 — Fri, 28 Jul 2023 09:12:40 GMT

@lf69

DPD will put the faulty box in the box they bring the replacement in. Don't forget to remove your viewing card!

Re: DPD collection

TimmyBGood — Fri, 28 Jul 2023 10:02:34 GMT

@lf69

Also, have a glance at the back of the new box as they hand it over: if it has a round multipin connection port marked in orange then there needs to be an external transformer handed over too, and not just a simple power lead.