topic Re: Recordings have disappeared in Sky Q

Recordings have disappeared

RedLeo67 — Thu, 27 Jul 2023 18:34:45 GMT

3-4 years of recordings have suddenly disappeared on my Sky Q box.

Any ideas on why and how to get them back?

Re: Recordings have disappeared

Daniel0210 — Thu, 27 Jul 2023 19:44:31 GMT

Sky Q in not designed for long term recording / saving. It's designed primarily for watching and deleting. How much of the capacity of your box are you currently using?

Re: Recordings have disappeared

oldfella — Thu, 27 Jul 2023 19:50:32 GMT

@RedLeo67 wrote:

3-4 years of recordings have suddenly disappeared on my Sky Q box.

Any ideas on why and how to get them back?

Hi @RedLeo67

Looks like your Disc Space reached capacity and your Box carried out housekeeping to delete recordings..

Have you checked the Deleted Section in Recordings - Manage?
Assume you have rebooted your Q box to make sure your recordings have gone.