topic Re: Cancel UHD in Sky Q

Cancel UHD

lofty1 — Thu, 27 Jul 2023 13:17:24 GMT

HI Sky

I called in and cancelled UHD. It seems to have been cancelled on my curent bill to 27July and the next bill to 28 Aug but its back on the September bill. I can't use it and need to remove it.

Ian

Re: Cancel UHD

Invisiblename — Thu, 27 Jul 2023 13:33:37 GMT

@lofty1 wrote:
HI Sky
I called in and cancelled UHD. It seems to have been cancelled on my curent bill to 27July and the next bill to 28 Aug but its back on the September bill. I can't use it and need to remove it.
Ian

This is a customer lead forum, you'll need to phone Sky to get this clarified

Re: Cancel UHD

Daniel0210 — Thu, 27 Jul 2023 13:45:14 GMT

@lofty1 wrote:

It seems to have been cancelled on my curent bill to 27July and the next bill to 28 Aug but its back on the September bill. I can't use it and need to remove it.

@lofty1

When did you call and cancel it?. It might take a few days for future bills to be updated. I'd certainly suggest leaving it until your bill due today has had time to be processed. If it hasn't updated your September bills next week you will need to contact Sky again.

Re: Cancel UHD

lofty1 — Thu, 27 Jul 2023 13:59:51 GMT

Day before yesterday (25th)

So ok I’ll watch it

thanks

Re: Cancel UHD

lofty1 — Thu, 27 Jul 2023 14:02:02 GMT

Well I got an answer.