topic Re: Download in Sky Q

Download

Simon987654 — Tue, 25 Jul 2023 13:34:08 GMT

After having my services reinstated I am unable to download anything from catch up or on demand. Getting a message saying need to upgrade. I have just about every package from sky on my subscription. Have followed all troubleshooting steps on the website and still not able to download. Not happy considering I pay over £200 per month to sky

Re: Download

caesarome — Tue, 25 Jul 2023 14:56:12 GMT

@Simon987654

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Download

Simon987654 — Tue, 25 Jul 2023 18:40:58 GMT

Almost six hours and no response. Customer for over eight years and can't even get help to receive all the services I pay for

Re: Download

Addie15 — Wed, 26 Jul 2023 08:29:08 GMT

Hi there! We are sorry to keep you waiting. We are experiencing system issues at the moment, so the invites might be delayed. If you would like to talk to someone now, please call our team. Apologies once again.

Re: Download

Simon987654 — Thu, 27 Jul 2023 08:23:28 GMT

Still waiting for the chat bubble to appear

Re: Download

Lisa-P1987 — Thu, 27 Jul 2023 08:28:44 GMT

Hi there, unfortunately, our messaging team are unable to send invites to chat at the moment.
We would advise to contact us on this occasion to make sure your resolution is not delayed.

Re: Download

JimmyD88 — Wed, 02 Aug 2023 20:26:49 GMT

Hi,

I am having same issue.

I have full Tv package and Hd, yet can't download from Sky tv channels and says "uograde" which is clearly wrong.

Any help appreciated. Been going round in circles.

Re: Download

Simon987654 — Thu, 03 Aug 2023 11:03:36 GMT

Mine seemed to sort itself out after 3 days or so. Got absolutely no help at all from sky with this matter