topic Catch-up Issue in Sky Q

Catch-up Issue

Mushishi — Wed, 26 Jul 2023 23:42:50 GMT

Hi,

I've been having the common catch-up and on demand problem with our skyQ. We've recently moved house and even with all settings to SD it still says subscription upgrade required, even tried to view my products and also tried to add the hd package via the box but it just hangs on "Loading..."

Thanks in advance.

Re: Catch-up Issue

Quoman7 — Thu, 27 Jul 2023 07:45:34 GMT

@Mushishi wrote:

Hi,

I've been having the common catch-up and on demand problem with our skyQ. We've recently moved house and even with all settings to SD it still says subscription upgrade required, even tried to view my products and also tried to add the hd package via the box but it just hangs on "Loading..."

Thanks in advance.

Hi @Mushishi When you moved house did you also book a house move for your SKYQ?

Re: Catch-up Issue

Mushishi — Thu, 27 Jul 2023 09:10:38 GMT

Hi,

Thanks for replying. Yes. Engineer has been and gone and Internet is up and running.