topic Re: User guide for sky q remote for OAP & Dementia in Sky Q

User guide for sky q remote

KA119 — Mon, 01 May 2023 15:13:44 GMT

Sky installed a new sky q box for my parents who are both nearly 80 and turned up with no instruction manual for remote control, cannot find any instruction manual other than step by step guides or information online which they do not have access to, can someone please help!! Thanks

Re: User guide for sky q remote

Daniel0210 — Mon, 01 May 2023 15:18:52 GMT

@KA119

I'm not aware of there being a paper copy instruction guide for a Sky Q remote.

Re: User guide for sky q remote

KA119 — Mon, 01 May 2023 17:15:36 GMT

Thanks for your response, unfortunately Sky and other companies just assume that people all have the internet and are able to get this information online however my parents do not and now have a tv that they cannot navigate properly!! A Sky billing operative promised me he would send me an email with a guide attached however this was over 4 weeks ago now!! Pretty frustrated!

Re: User guide for sky q remote

bob1234 — Mon, 01 May 2023 17:20:54 GMT

@KA119This may be the information you have found, unfortunately I can't find anything better. It includes a link that explains all the buttons.

If it is better you could always print the relevant bits off, unfortunately all firms seem to expect everyone to have access to everything and use it.
https://www.sky.com/help/diagnostics/sky-q-remotes/what-would-you-like-help-with.

Re: User guide for sky q remote

nigea99 — Mon, 01 May 2023 17:53:04 GMT

hi @KA119

Although not a manual I notice there are now some help guides on the SKY Q box

Home - Scrolll down to Help

Select the "Select to view all our help articles and videos"

Using SKY Q

One of the sections is on using the SKY Remotes

Some of these are quite recent & cover a lot more than we used to have on the box - I haven't looked at many others but they do seem to cover a few key features

Re: User guide for sky q remote

Trace247 — Tue, 25 Jul 2023 21:28:45 GMT

my mum has alzheimer's and can not remember what the buttons on the remnants do, i also can not find any PRINTED !! i know right , remember paper !!! anyways so i will have to print her the pages of the online guides i guess.

but come on sky 👎🏼 really how difficult can it be to print a quick reference, on off channel's and volume? very unfair to load another thing on to family and carers don't you think ? !!!!

Re: User guide for sky q remote

bob1234 — Wed, 26 Jul 2023 07:03:07 GMT

@Trace247This may help, still some printing but at least all in one place.

https://www.sky.com/help/articles/q-buttons-explained-voice

Re: User guide for sky q remote

Trace247 — Wed, 26 Jul 2023 07:09:54 GMT

yea thanks Bob that was going to be my angle , i have design software so i plan on taking some of the photos of icons etc and i'll try to make an A4 page which i'll laminate, fingers crossed it will help 🤞

Re: User guide for sky q remote

Trace247 — Wed, 26 Jul 2023 07:25:02 GMT

and if i am able to i will then share it in the hope someone else may benefit from it too x

Re: User guide for sky q remote for OAP & Dementia

Trace247 — Wed, 26 Jul 2023 12:15:45 GMT

i have done a quick reference / guide for my mum & thought others maybe able to use also but unsure how i can add on here as they are jpeg ?

Re: User guide for sky q remote for OAP & Dementia

bob1234 — Wed, 26 Jul 2023 14:31:36 GMT

@Trace247Click on the icon of a camera at the top when you make a new post, it will take a while to appear as it needs to be approved, it is too easy to slip dodgy things in photos.

Re: User guide for sky q remote

Doc5907 — Wed, 26 Jul 2023 19:07:35 GMT

@Trace247 wrote:
my mum has alzheimer's and can not remember what the buttons on the remnants do, i also can not find any PRINTED !! i know right , remember paper !!! anyways so i will have to print her the pages of the online guides i guess.

but come on sky 👎🏼 really how difficult can it be to print a quick reference, on off channel's and volume? very unfair to load another thing on to family and carers don't you think ? !!!!

Hi @Trace247

Have a look at the below link which might be of interest...

Sky Q - Your Quick Guide

Re: User guide for sky q remote

Trace247 — Wed, 26 Jul 2023 22:19:21 GMT

Re: User guide for sky q remote for OAP & Dementia

Trace247 — Thu, 27 Jul 2023 06:17:42 GMT

perfect thanks bob 👍

Re: User guide for sky q remote

Hibbses — Fri, 03 Jan 2025 13:38:24 GMT

10 is mis-labelled, that's the Dismiss button.

Re: User guide for sky q remote

MightyQuinn — Fri, 03 Jan 2025 13:51:25 GMT

@Hibbses wrote:
10 is mis-labelled, that's the Dismiss button.

Hi @Hibbses Although the thread is 18 months old, it is best to stick to the "official" help Buttons Explained.