topic Re: Sky Q keeps on stalling. in Sky Q

Sky Q keeps on stalling.

Slainagain — Tue, 25 Jul 2023 17:01:43 GMT

For the past few weeks i have been having major problems with my Sky Box.

The problem developed when switching to various channels would take LITERALLY 10 seconds or more, during which time the screen would go black until the channel would eventually come on.

This started happening more and more, and now we are at a stage where the box freezes every few hours when trying to turn over.

Re: Sky Q keeps on stalling.

Slainagain — Tue, 25 Jul 2023 17:12:32 GMT

And when this happens the only way to sort it is to turn off at wall and reboot, which only sorts the problem for a while before we go round again.

Re: Sky Q keeps on stalling.

oldfella — Tue, 25 Jul 2023 17:27:43 GMT

@Slainagain wrote:

And when this happens the only way to sort it is to turn off at wall and reboot, which only sorts the problem for a while before we go round again.

Hi @Slainagain

Try a Reset Settings in the Q box hidden menu. It may help.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky Q keeps on stalling.

Slainagain — Tue, 25 Jul 2023 17:44:35 GMT

Have already tried this, makes no difference.

Re: Sky Q keeps on stalling.

oldfella — Tue, 25 Jul 2023 17:47:16 GMT

@Slainagain wrote:

Have already tried this, makes no difference.

Looks like your best bet is to contact Sky for an Engineer then @Slainagain