topic Re: TV Contract in Sky Q

TV Contract

IMummy23 — Tue, 25 Jul 2023 12:23:27 GMT

My contract is due to end in September and i want to discontinue with SKY , will the contract just automatically stop, i dont want it to renew

Re: TV Contract

nigea99 — Tue, 25 Jul 2023 12:26:21 GMT

@IMummy23 wrote:

My contract is due to end in September and i want to discontinue with SKY , will the contract just automatically stop, i dont want it to renew

hi @IMummy23

No, unfortunately the contract does not stop - it continues until you cancel it ( & probably needs a minimum of 31 days notice)

The only thing that happens when your minimum contract ends is that your discounts end so your bill is likely to increase

To cancel you need to contact SKY

Re: TV Contract

PeteRG41 — Tue, 25 Jul 2023 12:28:39 GMT

And if calling Sky becomes too much of a pain, cancelling your direct debit with them is not a valid way of ending your subscription.

Calling them is the only way.

Re: TV Contract

Daniel0210 — Tue, 25 Jul 2023 12:32:11 GMT

@IMummy23
Sky TV
~ If you want to cancel it completely, and you’re out of contract, you’ll need to give the required notice of 31 days. The latest T’s and C’s explicitly state you cannot cancel within a minimum term deal unless Sky agree to it. If they agree you’ll end up paying off the rest of the discounted term (in one payment).
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you cancel correctly you should receive a confirmation email from Sky.

If you’re cancelling Sky Q totally don’t forget to keep you proof of posting indefinitely when you return the box(es). Return packaging will be sent out towards the end of your notice period.