Connection problems

mooney62 — Mon, 24 Jul 2023 20:05:09 GMT

my television won't connect to the Internet tried resetting

Re: Connection problems

oldfella — Mon, 24 Jul 2023 20:12:33 GMT

@mooney62 wrote:

Hi

my television won't connect to the Internet tried resetting

Assume this is your main Q box.

Have you carried out a Network reset?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Connection problems

mooney62 — Mon, 24 Jul 2023 20:22:23 GMT

Thanks but I have done all that and it still won't work

Re: Connection problems

mooney62 — Mon, 24 Jul 2023 20:23:59 GMT

no still won't connect

topic Re: Connection problems in Sky Q

Connection problems

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