topic Re: Sky Q won’t record in Sky Q

Sky Q won’t record

TonyP1964 — Mon, 24 Jul 2023 19:34:15 GMT

Sky Q box refuses to download or record programs. Just states download failed - technical fault

I've tried resetting, but I think it maybe a hard drive failure.

Re: Sky Q won’t record

oldfella — Mon, 24 Jul 2023 19:39:35 GMT

@TonyP1964 wrote:

Sky Q box refuses to download or record programs. Just states download failed - technical fault

I've tried resetting, but I think it maybe a hard drive failure.

Hi @TonyP1964

Was it just a reboot you tried?

If so try a Reset Settings in the Q box hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky Q won’t record

TonyP1964 — Mon, 24 Jul 2023 19:47:59 GMT

Yes I did the reset from the hidden menu but no change sadly

Re: Sky Q won’t record

oldfella — Mon, 24 Jul 2023 19:50:15 GMT

@TonyP1964 wrote:

Yes I did the reset from the hidden menu but no change sadly

Looks terminal unfortunately @TonyP1964

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Sky Q won’t record

TonyP1964 — Mon, 24 Jul 2023 19:54:25 GMT

The wife will be **bleep**! I'm about to delete all her programs!

thanks