topic Re: Sky box returns in Sky Q

Sky box returns

Anonymous — Mon, 24 Jul 2023 17:46:19 GMT

Hi, my name is Sarah barton, I returned my sky box on 22/06/2023 and I have proof of postage but I keep getting text messages saying I'm going to be charged £50 for not returning something that I have returned.

Re: Sky box returns

oldfella — Mon, 24 Jul 2023 17:58:51 GMT

@Anonymous wrote:

Hi, my name is Sarah barton, I returned my sky box on 22/06/2023 and I have proof of postage but I keep getting text messages saying I'm going to be charged £50 for not returning something that I have returned.

Afraid you are not talking directly to Sky.

This is an issue that is frequently raised.

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?

Re: Sky box returns

Daniel0210 — Mon, 24 Jul 2023 18:12:26 GMT

Now that you've closed your Community forum log in unfortunately you won't get the chat invite @oldfella had arranged.