topic Not recording in Sky Q

Not recording

Colly+T — Mon, 24 Jul 2023 09:16:56 GMT

Can't record, saying at top of screen problems with hard drive, when I reset the hard drive it will record, but next day recording has disappeared, do I need to do the factory reset?

Re: Not recording

oldfella — Mon, 24 Jul 2023 09:20:13 GMT

@Colly+T wrote:

Can't record, saying at top of screen problems with hard drive, when I reset the hard drive it will record, but next day recording has disappeared, do I need to do the factory reset?

Hi @Colly+T

You could try a Factory Reset but it looks like the hard drive is completely failing and you will therefore need a new box.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Not recording

Colly+T — Tue, 25 Jul 2023 19:40:07 GMT

Thanks for your help, looking like I need a new box, maybe time to look for something different, sky is getting to expensive for me, a lot of other options available at the moment, and a lot cheaper with the same programs, sorry sky