topic Re: Sky Q keeps changing from Ethernet to Wifi in Sky Q

Sky Q keeps changing from Ethernet to Wifi

MikeRN — Sat, 22 Jul 2023 22:00:46 GMT

So, recently my Sky Q 2TB box keeps dropping my wired connection and switching to my wifi network, the issue is my wifi is poor, which is why most of my house is wired.

I have turned the wifi off on the box in the engineers menu, but it still keeps reverting to wifi. I go back into the engineers menu and it is still turned off!!!

Suurely the boxes should be designed to go to wired as default, like any other device with a LAN port? These are stupid. From what I have read this is a common issue. It is now worse, it doesn't stay on my stable wired connection now for more than 30 seconds. It is getting a joke now and I am running out of ideas other than doing a factory reset, which I don't want to do for obvious reasons.

Why is this able to happen, surely my setting choice should override any other?

Re: Sky Q keeps changing from Ethernet to Wifi

Mr+Flibbles+86 — Mon, 24 Jul 2023 08:32:37 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q keeps changing from Ethernet to Wifi

Addie15 — Wed, 26 Jul 2023 08:31:51 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.