Technically fault

Sarah284 — Sun, 23 Jul 2023 15:01:26 GMT

Recently got a new box as old one was making a noise, now when watching, all off a sudden goes black And switches self off, turn it on again and say technical fault on every channel, till u turn it off and reboot it.
it's done this about 10 times a day,

Re: Technically fault

oldfella — Sun, 23 Jul 2023 15:09:00 GMT

@Sarah284 wrote:

Recently got a new box as old one was making a noise, now when watching, all off a sudden goes black And switches self off, turn it on again and say technical fault on every channel, till u turn it off and reboot it.
it's done this about 10 times a day,

Hi @Sarah284

First thing to do is a Software Update to make sure the box is on the latest Software.
Home - settings - System info - Highlght Software version and then select Setup and then select Update this box with latest Software.

If you still have the same issue

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Technically fault

Sarah284 — Sun, 23 Jul 2023 16:48:20 GMT

Thank you, will give it a go

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