topic Re: Paramount+ not working in Sky Q

Paramount+ not working

SimonB08 — Fri, 21 Jul 2023 17:04:46 GMT

I've just got Sky Cinema with Paramount+ included. I followed the instructions but had an account, but wasn't subscribed already with the same email address so logged on. It says there's no active subscription. I called Sky and they say I have to DELETE my paramount account and recreate it. This means emailing Paramount. I can't believe that everyone moving from a paramount subscription to getting it via sky has to delete their account. That would be ridiculous, but getting zero constructive help from the Sky so called help desk. Anyone else had this and know what the resolution is?

Re: Paramount+ not working

SimonB08 — Sat, 22 Jul 2023 21:40:47 GMT

I've sorted the issue. Typed in the website given rather than using the QR code which sent me to the app. This let me enter the code, and then sign in using my existing account. Hopefully Paramount will get the message to not deactive the account.

Re: Paramount+ not working

sammyjane — Wed, 14 Feb 2024 12:14:33 GMT

Hi I have the same issue. Cannot get paramount plus to work at all. I have tried doing it via website. But nope....help anyone?

Re: Paramount+ not working

SimonB08 — Wed, 14 Feb 2024 14:11:43 GMT

Have you got the app installed? I'd try deleting it if you have, and reinstalling once you have managed to log in.