topic Re: Problem with channel 406 in Sky Q

Problem with channel 406

clarebear63 — Sat, 22 Jul 2023 10:02:47 GMT

We are having issues with channel 406 all we get is a grey screen, we have done a hard reset and have done the latest software update, all movie and 402 main avent channels work perfectly in uhd

Re: Problem with channel 406

clarebear63 — Sat, 22 Jul 2023 10:04:18 GMT

401 not 402

Re: Problem with channel 406

oldfella — Sat, 22 Jul 2023 10:39:17 GMT

@clarebear63 wrote:

We are having issues with channel 406 all we get is a grey screen, we have done a hard reset and have done the latest software update, all movie and 402 main avent channels work perfectly in uhd

Hi @clarebear63

Have you checked that your Q box is still set to 2160p resolution.

If it is have you tried rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Problem with channel 406

clarebear63 — Mon, 24 Jul 2023 08:55:59 GMT

Yes we have a sky engineers been out and there was a fault with the cable in the house so had to have it replaced so all working now