Sky Q Box dropping internet connection

HazeyP — Fri, 21 Jul 2023 19:37:45 GMT

My Sky Q Box keeps dropping internet connection - it's happened from time to time before but I've always been able to fix it - it's happened all day today.

I've done all the usual tricks - switched everything off - rebooted, done the reset through settings - done it about 10 times today. It initially connects but then drops again after about 30-60 seconds. My internet is working otherwise with my other devices. It's just my Sky Q box that is dropping.

From other posts it sounds like I might need a new Sky Q Box - but if anyone has any other solutions or if there is a known problem today (I see quite a lot of people having problems today) please advise. Thanks.

Re: Sky Q Box dropping internet connection

Mr+Flibbles+86 — Sat, 22 Jul 2023 09:12:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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Sky Q Box dropping internet connection

Re: Sky Q Box dropping internet connection