topic Hard Disk Fault in Sky Q

Hard Disk Fault

ATN1912 — Fri, 21 Jul 2023 13:39:02 GMT

I've had Hard Disk Error messages 3 times in the last few weeks. Had to reset my box each time, losing all recordings, series links etc. Is there a permanent fix?

Re: Hard Disk Fault

PandJ2020 — Fri, 21 Jul 2023 13:59:33 GMT

@ATN1912 wrote:
Is there a permanent fix?

A new box.

Re: Hard Disk Fault

lettice — Fri, 21 Jul 2023 15:30:05 GMT

Sounds like you have tried the reset as described in this Sky Q help article for hard disk problems.

Looks like you need to get a replacement box, that you can order from the link at the bottom of the article;

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

When you return your faulty box, make sure you remove your Sky viewing card.