topic Blue Screen - No Signal - Recurring in Sky Q

Blue Screen - No Signal - Recurring

chadwick33 — Fri, 21 Jul 2023 08:24:27 GMT

We were having intermittent problems with the TV screen going Blue and saying No Signal.

Sky engineer eventually came out - said signal seemed fine but changed the main Sky Q box.

Now it's even worse and we are getting continual interruptions on certain channels.

Need to get this fixed asap.

Any help appreciated - struggling to speak to Sky.

GD1 — Fri, 21 Jul 2023 08:33:53 GMT

@chadwick33 Out of interest are you on a communal dish or your own dish?

chadwick33 — Fri, 21 Jul 2023 08:56:57 GMT

Interestingly, although it is a single detached dwelling, it is served by what the Sky engineer described as a 'communal' dish - but only serves us.

I have had it checked and the Sky man also said the Signal seemed fine.

Also, recently fitted nearby, but not obscuring it, we have a Starlink satellite broadband receiver/dish.
could this be having any effect?

thanks