topic Re: Cannot access recordings on main box and no signal on 2 minis in Sky Q

Cannot access recordings on main box and no signal on 2 minis

Kpaterso — Thu, 20 Jul 2023 18:31:24 GMT

Hi,

I have been unable all day to see recordings on main Sky Q box. It is showing TV Guide and Home Screen. I can see TV and am able to switch channels. I have reset everything, unplugged Sky, TV and router. No joy.

Also, my 2 mini boxes are showing No signal. Again, checked all connections to main Sky Q and Wi-Fi OK.

Any ideas. Kevin

Re: Cannot access recordings on main box and no signal on 2 minis

oldfella — Thu, 20 Jul 2023 18:34:31 GMT

@Kpaterso wrote:

Hi,

I have been unable all day to see recordings on main Sky Q box. It is showing TV Guide and Home Screen. I can see TV and am able to switch channels. I have reset everything, unplugged Sky, TV and router. No joy.

Also, my 2 mini boxes are showing No signal. Again, checked all connections to main Sky Q and Wi-Fi OK.

Any ideas. Kevin

Hi @Kpaterso

Looks suspiciously like a hard drive error.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Cannot access recordings on main box and no signal on 2 minis

James74Mc — Thu, 20 Jul 2023 19:54:00 GMT

I've got exactly the same problem. Just happened last night. I've been hearing rumours that it is due to the latest software update. Anyone else?

Re: Cannot access recordings on main box and no signal on 2 minis

Laing1 — Thu, 20 Jul 2023 20:06:14 GMT

@James74Mc wrote:

I've got exactly the same problem. Just happened last night. I've been hearing rumours that it is due to the latest software update. Anyone else?

@James74Mc and thats all it is, is rumours that are incorrect

Re: Cannot access recordings on main box and no signal on 2 minis

James74Mc — Thu, 20 Jul 2023 20:32:05 GMT

So loads of people are simultaneously having hard drive failures at the same time as an update?

Re: Cannot access recordings on main box and no signal on 2 minis

Laing1 — Thu, 20 Jul 2023 21:42:41 GMT

@James74Mc wrote:

So loads of people are simultaneously having hard drive failures at the same time as an update?

@James74Mc Emm what update is this then there hasn't been an update for months

Re: Cannot access recordings on main box and no signal on 2 minis

MickWith — Wed, 26 Jul 2023 08:52:39 GMT

I have exactely the same - any solution yet ?

Re: Cannot access recordings on main box and no signal on 2 minis

Kpaterso — Wed, 26 Jul 2023 09:25:45 GMT

Thanks all, it fixed itself over the night. But, over the next night failed again. Next morning I got another hard disk problem. This is the second time over the last month, that I have had to delete all my recordings. I requested a new Sky Q box, it arrived yesterday and I replaced. We're back on, I'll see how it goes.

Re: Cannot access recordings on main box and no signal on 2 minis

MickWith — Wed, 26 Jul 2023 09:29:12 GMT

All I need now is a phone number . . . . the website is hateful . . . any ideas ?