Sky Q Mini Addition causes Internet drop

alex+dymott — Thu, 20 Jul 2023 10:56:44 GMT

Hello, yesterday I added a Sky Q Mini to my exsiting set-up (Sky Q 2TB + Sky Q Mini + Sky Broadband + Sky Wifi Booster) and then there was intermittent issues that the internet connection kept dropping but wifi was connected, this happened on Sky Go on ipad as well. Network Connection Status on Sky Q master box showed connected to Wifi but not to Internet, then after a few minutes it came back up but then dropped.

It seems there is a network conflict between Sky Q TV box and Sky Router and Booster

Any suggestions?

Thanks

Re: Sky Q Mini Addition causes Internet drop

Laing1 — Thu, 20 Jul 2023 16:21:05 GMT

@alex+dymott wrote:

Hello, yesterday I added a Sky Q Mini to my exsiting set-up (Sky Q 2TB + Sky Q Mini + Sky Broadband + Sky Wifi Booster) and then there was intermittent issues that the internet connection kept dropping but wifi was connected, this happened on Sky Go on ipad as well. Network Connection Status on Sky Q master box showed connected to Wifi but not to Internet, then after a few minutes it came back up but then dropped.

It seems there is a network conflict between Sky Q TV box and Sky Router and Booster

Any suggestions?

Thanks

@alex+dymott try rebooting all of your boxes starting with your router then you main box then the booster then the mini boxes

topic Re: Sky Q Mini Addition causes Internet drop in Sky Q

Sky Q Mini Addition causes Internet drop

Re: Sky Q Mini Addition causes Internet drop