topic Return equipment I don’t have in Sky Q

Return equipment I don’t have

Kirstie81 — Thu, 20 Jul 2023 11:46:47 GMT

My Q box was in storage but it never arrived when I lived at my old address when they returned my belongings so I don't have the box to return - what options do I have?

Re: Return equipment I don’t have

Daniel0210 — Thu, 20 Jul 2023 11:52:27 GMT

@Kirstie81

You'll be charged by Sky. The charge depends on what equipment you haven’t returned:

Sky Q 1TB box - up to £117
Sky Q 2TB box - up to £135
Sky Q Mini box - up to £52
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Q Hub - up to £50
Sky Max Pod - up to £68
Sky Broadband Booster - up to £36

Re: Return equipment I don’t have

SlenderRobert — Thu, 20 Jul 2023 11:54:20 GMT

@Kirstie81 wrote:
My Q box was in storage but it never arrived when I lived at my old address when they returned my belongings so I don't have the box to return - what options do I have?

You'll need to ring Sky and ask. All Q hardware is loaned to you so you are responsible for its return otherwise they can charge you. The official amounts Sky quote are:

Sky Q 1TB box - up to £117
Sky Q 2TB box - up to £135
Sky Q Mini box - up to £52
Sky Max Hub - up to £75
Sky Broadband Hub - up to £53
Sky Q Hub - up to £50
Sky Max Pod - up to £68
Sky Broadband Booster - up to £36

But give them a ring and explain the circumstances. They may be lenient.