topic Re: Home move in Sky Q

Home move

Zeroi13i — Wed, 19 Jul 2023 18:54:32 GMT

I have recently moved house and have installed the sky Q system myself. How do I go about updating my address.

Re: Home move

Invisiblename — Wed, 19 Jul 2023 18:58:05 GMT

@Zeroi13i wrote:
I have recently moved house and have installed the sky Q system myself. How do I go about updating my address.

Because you'll need to go through all the security checks, I think you have to call Sky

Re: Home move

Zeroi13i — Wed, 19 Jul 2023 18:59:04 GMT

But I don't want to 😭 I'll book a day off work I guess 😂😂

Re: Home move

Daniel0210 — Wed, 19 Jul 2023 18:59:22 GMT

@Zeroi13i

What you've done is against your terms and conditions. The equipment and viewing card must only be used at your (previous) home address ie; where the account is registered. I would suggest calling Sky asap and explain what you've done.

Re: Home move

Zeroi13i — Wed, 19 Jul 2023 19:04:59 GMT

Why is it against terms and conditions. There's absolutely 0 logic behind sky having an issue taking equipment to a new property.

Re: Home move

Daniel0210 — Wed, 19 Jul 2023 19:18:33 GMT

@Zeroi13i

Only that you're meant to tell Sky before you move.

Re: Home move

Zeroi13i — Wed, 19 Jul 2023 19:19:32 GMT

Also to add I asked on this forum about moving the equipment myself and was told by another super user

"It belongs to Sky so as long as you update the address when you move in then you will be ok."

i guess I was misinformed

Re: Home move

Daniel0210 — Wed, 19 Jul 2023 19:36:36 GMT

@Zeroi13i

See this link re Sky Q home move

https://www.sky.com/help/articles/home-move-more-info

in particular the part of the first page I've marked

Re: Home move

Zeroi13i — Wed, 19 Jul 2023 19:37:56 GMT

I'm guessing they need to update us cause my box is working fine 🤦‍♂️

Re: Home move

Invisiblename — Wed, 19 Jul 2023 20:29:44 GMT

@Zeroi13i wrote:
I'm guessing they need to update us cause my box is working fine 🤦‍♂️

Not sure how long for as the Sky box will do a location check at some point, and when it doesn't correlate with your registered post code, it will stop working.