topic Re: New Series empty, anyone else have issues? in Sky Q

New series issues again

Michelle1708 — Tue, 18 Jul 2023 13:58:17 GMT

image.jpgwhats happened again? Yesterday there was 6 today it's only 4!

Re: New series issues again

Thestagevu — Tue, 18 Jul 2023 14:55:03 GMT

Same here!

Re: New series issues again

Derald — Tue, 18 Jul 2023 16:38:11 GMT

...and here

Re: New series issues again

oldfella — Tue, 18 Jul 2023 18:20:29 GMT

Hi @Derald

@Michelle1708

@Thestagevu

@Kaylzb85

Afraid it will be the same for Everbody until the New series is updated

New series option

Kaylzb85 — Tue, 18 Jul 2023 18:13:45 GMT

My new series option isn't working properly normally its full but only have 3 thing on it anyone know how to fix it .

Re: New series option

oldfella — Tue, 18 Jul 2023 18:19:58 GMT

@Kaylzb85 wrote:
My new series option isn't working properly normally its full but only have 3 thing on it anyone know how to fix it .

Hi @Kaylzb85

see my previous post

New Series empty, anyone else have issues?

Cyd2020 — Tue, 18 Jul 2023 22:29:36 GMT

New Series section is empty, anyone else having same issue? Been 3 days.

Re: New Series empty, anyone else have issues?

Daniel0210 — Wed, 19 Jul 2023 04:40:14 GMT

@Cyd2020

Yes. The available programmes in the new series section has dwindled in the last few days and I think there were only four in there yesterday.

Re: New Series empty, anyone else have issues?

CheshamUnited — Wed, 19 Jul 2023 05:55:56 GMT

Mines completely blank now and saying its learning what I watch! Strange after 8 years though it might know by now!

Re: New Series empty, anyone else have issues?

Daniel0210 — Wed, 19 Jul 2023 07:11:54 GMT

All, this has happened previously (a couple of years ago). I've made Sky aware in a closed forum. Mine is empty this morning too.

New Series Section

SJFL — Wed, 19 Jul 2023 11:00:16 GMT

Good afternoon. My Sky Q box new series option slowly depleted over the last few days until today when there is only a message stating something about, " finding out what you like to watch. "

I have seen similar posts from when this happened in March 2023. Is there a solution?

Thank You

Re: New Series Section

cuke — Wed, 19 Jul 2023 11:05:12 GMT

Ours is the same and there's no solution, this is just something that happens from time time..

Re: New Series Section

nigea99 — Wed, 19 Jul 2023 11:08:52 GMT

hi @SJFL

Please also see:

https://helpforum.sky.com/t5/Sky-Q/New-Series-empty-anyone-else-have-issues/td-p/4365307

Re: New Series empty, anyone else have issues?

cuke — Wed, 19 Jul 2023 11:23:06 GMT

Quite a fair number of them in there now..

Re: New Series empty, anyone else have issues?

Daniel0210 — Wed, 19 Jul 2023 11:31:43 GMT

All,

Sky have now fixed this.

Re: New Series empty, anyone else have issues?

Cyd2020 — Wed, 19 Jul 2023 11:32:21 GMT

Mine has just returned, yay

Re: New series issues again

Daniel0210 — Wed, 19 Jul 2023 11:34:47 GMT

All,

I had reported this to Sky via a closed forum. It has now been fixed.