topic No Signal in Sky Q

No Signal

Tracy+Lee — Tue, 18 Jul 2023 19:30:58 GMT

I cannot get a signal on my Sky Q box - I waited over 2 weeks for an engineer to visit yesterday who changed the cable but I am back to square one - cannot get sky as says connectivity problem - please don't make me wait another 2 weeks to get this resolved - it worked for less than 24 hours and still have no Sky

Re: No Signal

oldfella — Tue, 18 Jul 2023 19:50:59 GMT

@Tracy+Lee wrote:

I cannot get a signal on my Sky Q box - I waited over 2 weeks for an engineer to visit yesterday who changed the cable but I am back to square one - cannot get sky as says connectivity problem - please don't make me wait another 2 weeks to get this resolved - it worked for less than 24 hours and still have no Sky

Hi @Tracy+Lee

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?

Re: No Signal

Greenfingers001 — Wed, 19 Jul 2023 08:01:12 GMT

Thanks for escalating this. We’ve sent @Tracy+Lee an invite to chat.

Re: No Signal

Invisiblename — Wed, 19 Jul 2023 09:03:10 GMT

@Tracy+Lee wrote:
I cannot get a signal on my Sky Q box - I waited over 2 weeks for an engineer to visit yesterday who changed the cable but I am back to square one - cannot get sky as says connectivity problem - please don't make me wait another 2 weeks to get this resolved - it worked for less than 24 hours and still have no Sky

Can you describe exactly what the message is?

Re: No Signal

Addie15 — Fri, 21 Jul 2023 08:20:28 GMT

Update-We are closing this invite now as we have not received a response within 48 hours If you still need help, please let us know so we can re-escalate this for you. Thanks.