topic Re: Multiroom box not working in Sky Q

Multiroom box not working

liddylee — Mon, 17 Jul 2023 16:35:26 GMT

Sky Q multi room box not working. Have checked the signal and broadband connection these are all connected.
The main Sky box is working fine with no problem.

Re: Multiroom box not working

oldfella — Mon, 17 Jul 2023 17:22:40 GMT

@liddylee wrote:

Sky Q multi room box not working. Have checked the signal and broadband connection these are all connected.
The main Sky box is working fine with no problem.

Hi @liddylee

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

Re: Multiroom box not working

liddylee — Tue, 18 Jul 2023 17:53:12 GMT

Have tried your seggestions and reset manually n box, mini box still not responding could I request someone else o come out and look at this please

Re: Multiroom box not working

oldfella — Tue, 18 Jul 2023 18:10:57 GMT

@liddylee wrote:

Have tried your seggestions and reset manually n box, mini box still not responding could I request someone else o come out and look at this please

Hi @liddylee

Did you carry out the Network reset on mini?

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home