topic Re: Netflix app won’t load, buffering constantly. Restart or refresh doesn’t work in Sky Q

Netflix app won’t load, buffering constantly. Restart or refresh doesn’t work

Vickyj1234 — Wed, 14 Jun 2023 16:24:48 GMT

I have been having issues with Netflix for a while, it will work intermittently and then go back to no loading. I try to go on the app and it won't go passed the loading start page. Tried turning the sky box off at the plug and refreshing the app with the secret menu but nothing has worked.

Re: Netflix app won’t load, buffering constantly. Restart or refresh doesn’t work

Invisiblename — Wed, 14 Jun 2023 17:03:36 GMT

@Vickyj1234 wrote:
I have been having issues with Netflix for a while, it will work intermittently and then go back to no loading. I try to go on the app and it won't go passed the loading start page. Tried turning the sky box off at the plug and refreshing the app with the secret menu but nothing has worked.

Do you have a SmartTV with apps? If so, have you tried accessing Netflix via the TV app? Also, try restarting your router (Netflix is an internet streaming service)

Re: Netflix app won’t load, buffering constantly. Restart or refresh doesn’t work

Olivia1309 — Tue, 18 Jul 2023 16:41:34 GMT

Hi Vicky

im having exactly the same issue.
Did you manage to resolve it?

Re: Netflix app won’t load, buffering constantly. Restart or refresh doesn’t work

Invisiblename — Tue, 18 Jul 2023 16:47:26 GMT

@Olivia1309 wrote:
Hi Vicky
im having exactly the same issue.
Did you manage to resolve it?

Never heard back from @Vickyj1234 , but have you tried restarting your router as I suggested?

Re: Netflix app won’t load, buffering constantly. Restart or refresh doesn’t work

Olivia1309 — Tue, 18 Jul 2023 16:49:46 GMT

Yes and accessing Netflix through the app.

It's so frustrating! I'm trying to avoid phoning Sky but think I'm going to have to..

Re: Netflix app won’t load, buffering constantly. Restart or refresh doesn’t work

Invisiblename — Tue, 18 Jul 2023 16:51:08 GMT

@Olivia1309 wrote:
Hi
Yes and accessing Netflix through the app.
It's so frustrating! I'm trying to avoid phoning Sky but think I'm going to have to..

What happened when you accessed Netflix via your tv's app?

Re: Netflix app won’t load, buffering constantly. Restart or refresh doesn’t work

Olivia1309 — Tue, 18 Jul 2023 16:52:08 GMT

Same thing.. buffering.

Re: Netflix app won’t load, buffering constantly. Restart or refresh doesn’t work

Invisiblename — Tue, 18 Jul 2023 17:05:20 GMT

@Olivia1309 wrote:
Same thing.. buffering.

I think that rules out Sky TV as the problem, sounds more like an internet speed issue; who is your internet provider? Do you have means of measuring the broadband speed that you're getting?