topic Re: where does the cable with blue end plug in in Sky Q

where does the cable with blue end plug in

Newcastle+2023 — Sat, 13 May 2023 05:45:26 GMT

Had a new carpet fitted. Having difficulty scourging where the mains cable plugs in ( blue end)

Re: where does the cable with blue end plug in

lettice — Sat, 13 May 2023 06:38:27 GMT

The back of any Sky Q box has the sockets coloured with their relevant colours.

The power lead is the blue cable and goes into the blue marked socket on the back of the box.

as shown as an example in this help article on tab 2;

https://www.sky.com/help/home/sky-tv/sky-tv-q/setting-up-sky-q/set-up-sky-q-box/articles/setting-up-sky-q-setting-up-new-box

Re: where does the cable with blue end plug in

Kate+on+Sky — Tue, 18 Jul 2023 16:09:32 GMT

There is no blue socket in the back of my new box to plug in the mains cable. Is it hidden in the newer models? I've looked everywhere!

Re: where does the cable with blue end plug in

TimmyBGood — Tue, 18 Jul 2023 16:53:03 GMT

@Kate+on+Sky

Is there a circular multi-pin socket inside an orange circle between the USB and HDMI sockets?

If so then it's a v2 main Q box, which is the one that doesn't have a blue IEC C7 socket.

Instead, it has an external transformer (which does use the blue plug)

Re: where does the cable with blue end plug in

Kate+on+Sky — Wed, 19 Jul 2023 12:38:52 GMT

Thanks! I worked it out in the end. I didn't get all the equipment I needed. Hopefully, it'll all arrive tomorrow..

Re: where does the cable with blue end plug in

TimmyBGood — Wed, 19 Jul 2023 12:45:25 GMT

@Kate+on+Sky

There have been a few posts where Sky has shipped a refurbished v2 main Q box without its separate (but necessary) external power supply unit: this is presumably due to a glitch somewhere in the logistics system.