topic Re: No Satelite signal on mini boxes in Sky Q

No Satelite signal on mini boxes

Gas+Bulldozer — Sat, 17 Jun 2023 12:18:00 GMT

I am having issues with my two mini boxes.

they are connected to the SkyQ box via BT mini discs.

Settings say they are connected to the SkyQ box and to the network.

Here is what I've tried so far

1. Full restart on the mini box

2. Full restart on the SkyQ box followed by a full restart on the mini box

3. reactivating the connection to SkyQ box

4. resetting the network connection

5. updating the software on the SkyQ box

As I am getting the same issue on both mini boxes, it seems this must be an issue with the SkyQ box.

Can anyone help?

Re: No Satelite signal on mini boxes

Gas+Bulldozer — Sat, 17 Jun 2023 12:20:03 GMT

Ps, I can access my applications but I can't access my recordings.

Re: No Satelite signal on mini boxes

Gas+Bulldozer — Sat, 17 Jun 2023 12:51:52 GMT

I have also just noticed that I have no access to recordings from my SkyQ box!

Re: No Satelite signal on mini boxes

ColinGW — Mon, 17 Jul 2023 21:31:48 GMT

I'm having the same problem as of today. Got 2 mini boxes which were all working yesterday but not working today.

Re: No Satelite signal on mini boxes

Paul1506 — Tue, 18 Jul 2023 00:03:59 GMT

Hi did you have a fix for this? We are having same issues. I'm ready to throw these boxes out of the window 😂

Re: No Satelite signal on mini boxes

ColinGW — Tue, 18 Jul 2023 12:18:13 GMT

Its the main SKY Q Box hard disk starting to fail. A reset of the Hard Disk fixed it for me (maybe only temporary until the HD fails catastrophically) .

How to reset Hard Disk is below.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages#:~:text=Reset%20your%20Hard%20Drive&text=To%20reset%20the%20hard%20drive,planned%20recordings%20will%20be%20deleted.