topic Faulty mini box in Sky Q

Faulty mini box

Dunscombe — Tue, 18 Jul 2023 11:00:03 GMT

My mini box constantly looses its connection. I've had a sky booster installed and the mini box has been replaced . It will work for a while and then starts to play up again. I've now paid for a digital engineer to come out and he has confirmed the mini box is faulty. I am losing the will to live constantly having to reboot everything.

Re: Faulty mini box

oldfella — Tue, 18 Jul 2023 11:03:00 GMT

@Dunscombe wrote:
My mini box constantly looses its connection. I've had a sky booster installed and the mini box has been replaced . It will work for a while and then starts to play up again. I've now paid for a digital engineer to come out and he has confirmed the mini box is faulty. I am losing the will to live constantly having to reboot everything.

Hi @Dunscombe

If you had asked Sky for an Engineer it would not have been chargeable.

You will still need to speak to Sky directly to get the box replaced.

Re: Faulty mini box

Dunscombe — Tue, 18 Jul 2023 11:15:33 GMT

Can I please have a phone number to speak to a human at Sky. Have been round in circles with the automated phone lines.

Re: Faulty mini box

oldfella — Tue, 18 Jul 2023 11:49:19 GMT

@Dunscombe wrote:

Can I please have a phone number to speak to a human at Sky. Have been round in circles with the automated phone lines.

Hi @Dunscombe

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home