https://helpforum.sky.com/t5/Sky-Q/New-box/m-p/4364669#M589147 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3801824">@kiranpatel</a>&nbsp; You're not addressing Sky customer services via the forum</P> <P>&nbsp;</P> <P>However DPD should also be collecting the old box at the same time, make sure you remove the viewing card before handing the box over.</P> Tue, 18 Jul 2023 10:55:05 GMT GD1 2023-07-18T10:55:05Z https://helpforum.sky.com/t5/Sky-Q/New-box/m-p/4364666#M589146 <P>Hi&nbsp;</P><P>I had a faulty sky a box so you are replacing with new one so the customer service did not say that I need to return the faulty one&nbsp;</P><P>do I return it or not if yes&nbsp;</P><P>will the dpd person take the return when he delivers the new box&nbsp;</P> Tue, 18 Jul 2023 10:52:07 GMT https://helpforum.sky.com/t5/Sky-Q/New-box/m-p/4364666#M589146 kiranpatel 2023-07-18T10:52:07Z https://helpforum.sky.com/t5/Sky-Q/New-box/m-p/4364669#M589147 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3801824">@kiranpatel</a>&nbsp; You're not addressing Sky customer services via the forum</P> <P>&nbsp;</P> <P>However DPD should also be collecting the old box at the same time, make sure you remove the viewing card before handing the box over.</P> Tue, 18 Jul 2023 10:55:05 GMT https://helpforum.sky.com/t5/Sky-Q/New-box/m-p/4364669#M589147 GD1 2023-07-18T10:55:05Z