topic No returns box arrived in Sky Q

No returns box arrived

Michael+McVicar — Tue, 18 Jul 2023 10:47:53 GMT

We have closed account and are still waiting for delivery of returns box, now texts from Sky say return equipment or we will be billed. NO RETURNS BOX HAS ARRIVED PLEASE SEND A RETURNS BOX

Re: No returns box arrived

GD1 — Tue, 18 Jul 2023 10:50:47 GMT

@Michael+McVicar You won't get a returns pack on the back of a forum post as your not contacting Sky, you can use your own.

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Re: No returns box arrived

caesarome — Tue, 18 Jul 2023 10:51:17 GMT

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you’ve included.
Make sure you get and keep proof of posting when sending this off.