topic Re: sky remote in Sky Q

sky remote

Hello+jason — Mon, 17 Jul 2023 19:23:20 GMT

Hi my remote on my Sky Q has given up.

Tried all the usual things, batteries, re-setting etc but still no luck.

It's probably been dropped by my children so I definately think its broken.

I've tried to order one online through Sky, I get an acknowlegment but then after about

ten minutes I get a text message saying unfortunately my order cannot be processed and

that I should phone Sky. I then phone Sky and after telling the automated response that I need a new remote it directs me to order one on line so I'm literally going round in circles!!!

The thing is I have already had a replacement remote for one one of my Sky Q mini boxes some time ago, surely it can't be because of that? I've got 4 mini boxes in various rooms so I don't think I'm being unreasable in wanting another remote.. Any one help please??

Re: sky remote

oldfella — Mon, 17 Jul 2023 19:26:23 GMT

@Hello+jason wrote:

Hi my remote on my Sky Q has given up.

Tried all the usual things, batteries, re-setting etc but still no luck.

It's probably been dropped by my children so I definately think its broken.

I've tried to order one online through Sky, I get an acknowlegment but then after about

ten minutes I get a text message saying unfortunately my order cannot be processed and

that I should phone Sky. I then phone Sky and after telling the automated response that I need a new remote it directs me to order one on line so I'm literally going round in circles!!!

The thing is I have already had a replacement remote for one one of my Sky Q mini boxes some time ago, surely it can't be because of that? I've got 4 mini boxes in various rooms so I don't think I'm being unreasable in wanting another remote.. Any one help please??

Hi @Hello+jason

Check out the following link and it will lead to a form for free remote replacement.

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

Re: sky remote

Hello+jason — Mon, 17 Jul 2023 19:39:52 GMT

That's the form I've used... I get an acknowledgement to say a remote is on its way but then I get another text afterwards saying sorry my order cannot be processed and to ring up...when I ring it says order one online so I'm going round in a circle...driving me insane

Re: sky remote

Daniel0210 — Mon, 17 Jul 2023 19:46:33 GMT

@Hello+jason

In the short term purchase one from a retailer / larger supermarket then you'll always have a spare.